Keep Customers from Fuming on Hold with Queued Callback

Frustrated caller on hold

Bad customer service became a headline-maker in July and August, when Comcast representatives were recorded haranguing one customer and forcing another to wait three-and-a-half hours on hold, until Comcast closed for the day…

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Customers Arm Themselves with Recordings Against Comcast Guy Army

Use call recording to keep companies honest

As Stephen L. Carter puts it, the Comcast Guy recording kerfuffle just gets weirder and more painful with every update. Now there are at least THREE outrageous Comcast customer service recordings out there…

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8×8 and Cloud Communications Make the Big Time in Gartner Magic Quadrant

8x8 in Gartner Magic Quadrant

Well respected information technology research and advisory firm Gartner Inc. has just announced its market leaders in the rapidly growing cloud communications field, and 8×8 is pleased to achieve a position in the…

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Never Miss a Call—Anywhere—With One-Number Access

One-Number-Business (1)

Business happens in real-time, so you can’t always predict what’s coming next. But you can make sure you never miss a call, no matter where you roam. With 8×8’s One Number Access feature,…

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Could HIPAA Make Criminals Out of People You Know?

HIPAA handcuffs

Nobody wants to be right at the expense of companies that are trying to improve people’s health. But this summer, lots of companies that persistently deal with Personal Health Information (PHI) have been…

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Feds Send Educators Back to School to Get New E-Rate Funds

E-Rate phone service for schools

The Federal government handed educators a big pink “While You Were Out” memo in late July, with FCC authorization for additional money for schools to improve their communications and infrastructure.  The new rules…

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Turn Your Contact Center or Phone System into an Unfair Advantage

Call Center Advantage: 4 aces

This May, 8×8 announced that it had achieved “Built For NetSuite” status. Virtual Contact Center was the first call center software to gain this validation, and Virtual Office was the first telephony service…

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Wrong Way, Watson! Breathe Soul into the New Customer Experience

Customer Service via Supercomputer

We’ve all heard, “Talk to the hand.” Now, financial services provider USAA has announced a pilot program whereby returning veterans seeking to make the transition to civilian society—and about 155,000 do each year—will…

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Is This Old Phone Myth Holding Your Business Back?

VoIP voice quality myths

Adam Savage, Jamie Hyneman and their crew have busted a lot of silly ideas on Mythbusters, but they’ve never taken on the old VoIP sound quality myth. That might be one reason that…

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Who’s Your Company’s Best Friend? 5 Ways 8×8 Gives Fluffy a Run for the Money

Maja Bogey 8x8 - 7-17

Move over Scruffy! You’ve got competition. Dogs may be man’s best friends, but 8×8 business phone service could be your company’s best friend. Here are five good reasons why. 1. You can trust…

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