Build Great Customer Experiences in the Cloud

Constructing Effective Customer Experiences

Companies the world over are turning to the cloud to create better customer experiences, and Aberdeen Group says it’s paying off.  Moving customer contact to the cloud results in higher revenues and improved…

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Infonetics: #1-Ranked 8x8 Leads the VoIP Charge into the Enterprise

Infonetics #1 Cloud UC Provider

Should your organization turn to the cloud and Voice over Internet Protocol for its communications? Odds are, at least some of your competitors are doing just that, according to a new report. Mid-sized…

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Running Global Customer Service Just Got Easier

Global contact center

If you think running global contact center operations is easy, you clearly don’t understand the problem. And until this week’s introduction of 8x8 Virtual Contact Center (VCC) Global, you had very little in…

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CIO Straight Talk: Beware of Cloud ‘Coupons’

Cost Avoidance with Cloud Communications

Should you switch to cloud solutions for cost savings? ChenMed CIO Oliver Degnan doesn’t think so. He recently told a crowd of CIOs and other IT professionals that they need to think of…

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5 Steps to Cope with Medical Wearables—the Next HIPAA Battleground

Healthcare wearables and cloud communications

The Internet of Things and advances in communications are fueling a revolution in healthcare that presents wondrous opportunities to improve both healthcare and create new businesses, says Dr. Chris Furmanski, director of innovation…

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Wearables and Communications Drive New Medical Breakthroughs

Healthcare, wearables and communications

Where are the new innovations in healthcare coming from? What new technology, now in its infancy, might save your family, friends or colleagues five or ten years from now? And how can we…

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Use the Cloud to Ride Out the Storm and Get a Rainbow of New Possibilities

Cloud Communications for

It’s rare in the IT world that things turn out much better than you’d hoped—usually Murphy’s Laws govern the world of the CIO—and everyone else who has to keep technology running smoothly. That’s…

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Success Checklist: 7 Steps to Better Customer Experiences

Aberdeen Customer Experience Checklist

Aberdeen Group says that most “best-in-class” contact centers—those in the top 20 percent in customer satisfaction metrics—are either using cloud-based infrastructure, or contemplating a switch to the cloud. But before you make the…

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4 Ways to Boost ROI and Avoid Groundhog-Day Communications Spending

Cloud communications ROI

Repetition can be a boon or a burden to business, depending on what you’re repeating and why. There’s the good kind of repetition, which is repeating processes that drive revenue or serve customers…

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How Cloud Contact Centers Maximize Customer Delight


Small and mid-sized contact centers face challenges in delighting their customers, the Aberdeen Group points out in recent research. But, says the respected research firm, putting contact centers in the cloud helps firms…

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