Could HIPAA Make Criminals Out of People You Know?

HIPAA and the law

Nobody wants to be right at the expense of companies that are trying to improve people’s health. But this summer, lots of companies that persistently deal with Personal Health Information (PHI) have been…

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Feds Send Educators Back to School to Get New E-Rate Funds

E-Rate phone service for schools

The Federal government handed educators a big pink “While You Were Out” memo in late July, with FCC authorization for additional money for schools to improve their communications and infrastructure.  The new rules…

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Turn Your Contact Center or Phone System into an Unfair Advantage

Call Center Advantage: 4 aces

This May, 8×8 announced that it had achieved “Built For NetSuite” status. Virtual Contact Center was the first call center software to gain this validation, and Virtual Office was the first telephony service…

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Wrong Way, Watson! Breathe Soul into the New Customer Experience

Customer Service via Supercomputer

We’ve all heard, “Talk to the hand.” Now, financial services provider USAA has announced a pilot program whereby returning veterans seeking to make the transition to civilian society—and about 155,000 do each year—will…

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Is This Old Phone Myth Holding Your Business Back?

VoIP voice quality myths

Adam Savage, Jamie Hyneman and their crew have busted a lot of silly ideas on Mythbusters, but they’ve never taken on the old VoIP sound quality myth. That might be one reason that…

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Who’s Your Company’s Best Friend? 5 Ways 8×8 Gives Fluffy a Run for the Money

Maja Bogey 8x8 - 7-17

Move over Scruffy! You’ve got competition. Dogs may be man’s best friends, but 8×8 business phone service could be your company’s best friend. Here are five good reasons why. 1. You can trust…

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Branch Out, Move Up, Stay Connected


Managing branch offices is often a problem for expanding businesses. Until recently, your best choice was to have calls go to the main PBX and then transfer them to the other departments. Many…

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A Working Parent Begs K-12 Schools: PLEASE Get E-Rate Phone Service!

E-Rate phone service for K-12 schools and libraries

If you’re a working parent—and I’m not sure there’s any other kind—think about this the next time you try to communicate with your kid’s school or school district. It could be SO much…

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Don’t Want to Be the Comcast Guy’s Manager? This Technology Can Help

Contact Center Supervisor

Can you hear it? Across the world, the sound of  millions of customer service managers slapping their foreheads has now grown into a Niagara Falls roar over this now-infamous recording of horrific customer…

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Office Manager: How to Use Business VoIP to Save Money and Boost Visits

Medical professionals get HIPAA compliant Business Associate Agreement and save money

I’m the office manager for a dental office, and I just have to tell you a secret that we’ve learned in our dental practice: If you have the Internet in your office, you…

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