Do You Have What It Takes to Make Customer Satisfaction Everybody’s Job?

Customer satisfaction is everybody's job

For years, managers tried to get their employees to take service seriously with the old saying, “Customer Service is Everybody’s Job.” It was a good aim, and it worked pretty well for small companies….

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We Won What? 8x8 Earns Frost & Sullivan Customer Value Leadership Award

8x8 Hosted VoIP and Unified Communications award

What does Frost & Sullivan’s Customer Value Leadership Award mean? I was curious when I learned that 8x8 would receive it this year. 8x8 has earned many Frost & Sullivan awards over the years—for…

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Stemming Plagues Might Test Communications Providers’ Speed and Compliance

HIPAA applies to contact centers

If HIPAA were a teenager, the eighteen-year-old would be allowed to vote and sign contracts. That’s why it’s tough to understand why so many businesses and government agencies are still failing to implement…

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Want to Lasso Customer Loyalty? Quit Siloing Customer Contact in Support

Customer loyalty lasso

Cruise through the pages of any business magazine, and you’ll wish you had a dollar for every senior executive who says that “customer loyalty and customer service are our top priorities.” And around…

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Are You Sending YOUR Repeat Business to Your Competitors?

Direct connect with Virtual Contact Center increases customer loyalty

If you’re in finance, insurance, medicine, law—or any other service industry where people care about exactly whom they work with—you might be losing customers whenever a popular person in your organization leaves. Or,…

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What 8x8’s Virtual Contact Center Ventana Leadership Award Means to You

Award for 8x8 Virtual Contact Center

In a nod to a customer-service revolution underway, Ventana Research has presented a coveted 2014 Business Technology Leadership Award to 8x8 Virtual Contact Center and one of its most innovative customers, a multi-location human resources…

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Want Help Managing Rapidly Changing IT Trends? See you at Gartner Symposium/ITxpo

gartner-itsym3

Now more than ever, IT leaders are scrambling to stay current on technology trends, security, and compliance conformance. They’re also challenged with implementing and exploiting the latest, most complex technology, while simplifying  its…

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4 Secrets Nobody Ever Has to Know—With the Right Business Phone System

Business VoIP secrets

Transparency in corporate America might be overrated—especially when it comes to companies’ business phone service. Of course, everyone still wants the companies they do business with to be honest and aboveboard. But when…

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5 Tips to Instill Excellence in Contact Center Culture

Customer service excellence

It’s easy to find articles, seminars and even news clips with executives or consultants talking about creating a culture of customer service excellence. Almost everyone—from CEOs to call center managers—“gets” that making customers…

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From Hot Tubs to European Road Trips, 8x8 Keeps Your Secrets

Business secrets your phone system can keep

Do 8x8 customers have more secrets than anyone else? Or do they just hide them better? With all kinds of options for call forwarding to mobile devices, ring groups and other VoIP technology…

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