​5 Ways the Cloud Accelerates Your Phone System

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Does the thought of moving tons of phone-system PBX hardware make you want to change careers? Do you feel like you’ve met everybody in your phone provider’s customer service department? Or is your…

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In Cloud Communications, the S-Word is Real

Cloud Communications Synergy

OK, so you’re tired of hearing the S-word. Maybe you’ve heard it too much, too long from companies that used it too much? But what if you could use it, too—for real—to deliver…

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Be Your Organization’s Security & Compliance Goalie

Security and Compliance Goals

I recently wrote about how to get your company to commit to improving its security and compliance by starting at the top and getting top brass buy-in. But once you’ve got agreement that your organization…

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Skype for Business: A Reality Check

Skype for Business: Reality Check

Microsoft’s recently released preview of Skype for Business (formerly Lync) has caused a new round of discussion and uncertainty in the industry, as noted in this InfoWorld article.  This is a common market…

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CXOs: Communications Analytics Will Amaze You

Communications Analytics Deliver Amazing Business Insights

CIOs and CEOs are starting to realize just how much their outdated communications systems can hold back their business. It’s not just about missing the latest new features or technology. It’s about hampering collaboration,…

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Gain a Competitive Edge with Cloud Communications

Infographic: Cloud Communications Competitive Advantage

Can cloud communications provide businesses with a competitive advantage? According to research conducted by respected analyst firm Frost & Sullivan, the evidence is compellingly clear. Enterprise IT decision makers are reporting a range…

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If You Want to Communicate What’s Important, Gamify!

The Gamification of Training

To students, working in the business world can sometimes seem synonymous with “all work and no play.” So, as a new intern at 8×8, I didn’t really expect anything fun or out-of-the-box to…

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Bad Meetings Go Back Further than You Think: 4 Tips to Improve Them

Bad meetings go way back

The longer I work in Silicon Valley—home of what seems like constant change at a blinding pace—the more I realize how little things have changed. Take, for example, bad meetings. Ancient documents like…

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What Do You Get When You Cross Your CRM System With Your Phone System?

CRM and cloud communications

No, it’s not a joke, and there is no punchline. But there is definitely a payoff for companies that combine several powerful cloud solutions for a synergistic effect, says Infonetics analyst Diane Myers….

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Are Stereotypes Costing You Customers? 6 Millennial Service Tips

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How well does your business know its Millennial customers and employees? As the Millennial Generation enters its twenties and thirties, they are becoming a powerful driving force in all aspects of business. Already, they will…

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