Who You Gonna Call? 8x8 Academy!

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Have you ever grumbled about adapting to a new software update that changed the way you worked? You’re not alone. Weathering change is a challenge–no matter how much a new design might make…

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Global Channel Partner Perspectives on the Move to Cloud

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Earlier this month, we announced the next generation of our international channel program, Channel 2.0, which enables 8x8 partners to accelerate growth by taking full advantage of the industry shift from product-based, on-premises…

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Why I joined 8x8… The Future of Enterprise Communications

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Know that feeling you get when you need to call a customer service line? The thought of sitting on hold or wading through phone prompts is just too much. Or what about the…

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Turn Data into Actionable Intelligence

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Note: 8x8 EasyContactNow is currently available in Europe. Find more information here. With a sophisticated analytics engine, contact centre managers and supervisors can turn data into knowledge. But without clear reports, it’s difficult…

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8x8 Podcast: Talking Customer Experience & Contact Center Trends with Nancy Jamison, Frost & Sullivan

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Subscribe to the 8x8 Podcast on iTunes. Recently, I chatted with Nancy Jamison, Principal Analyst at Frost & Sullivan about customer experience and contact center trends. We discussed the move to cloud, millennials…

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No Coffee Required: Quality Management System Boosts Performance, Sales

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I had the opportunity to attend the IoD Convention in London this year. Brexit was a hot topic. My favorite comment about Brexit was from Yanis Varoufakis, the former Treasury Secretary of Greece,…

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8x8 Awarded 2016 Contact Center Technology Award

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8x8 was recently awarded the 2016 Contact Center Technology Award by TMC, a global, integrated media company, for our Virtual Contact Center (VCC). The award presented by CUSTOMER Magazine celebrates VCC’s innovative approach…

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8x8 Live! at Customer Contact Expo 2016 in London

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The great and the good from the contact centre industry converged in London last week for one of the most prestigious events in the contact centre calendar – Customer Contact Expo 2016.  8x8…

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8x8 Podcast: Romano’s Macaroni Grill & OFX

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Last week at the 8x8 Executive Forum, I had the opportunity to sit down with Marc Ballbach at Romano’s Macaroni Grill and Ryan Orsmond from OFX. During our conversation we touched on several…

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Cloud Computing Economics 101

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The Channels’ Financial Guide to Cloud Computing is a multi-part series discussing the financial impact of cloud computing within the channel. Topics include the economic impact of cloud computing, changing the portfolio of…

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