Business Predictions for What’s in Store for 2012

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2011 was quite a year. The continued economic downturn, environmental disasters and massive layoffs leading to a rise in entrepreneurship all had major impacts on the IT landscape for enterprises and SMB’s alike….

8x8 Opens Windows to the Cloud and Gives SMBs Access to the Latest Technology at a Fraction of the Cost

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Today’s tough economic climate has forced many small to medium sized businesses (SMBs) to cut costs without limiting their competitiveness or prospects for growth. One way businesses of all sizes are accomplishing this…

Changing Traditions of Today’s Call Centers

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Traditionally, companies anchored their call center to buildings located far away from their headquarters and their customers. They had no choice. That was the safest place to put all the expensive hardware and…