Tell Us How You Ditched Your Old Telco and You Could Win an iPad

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Summer is a great time for cleaning stuff out and simplifying wherever possible. We figure that our own customers are the best experts on cleaning out old PBX closets and saying goodbye to…

The Current Tech Boom Really Is Different This Time

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Tech has been on a tear for more than a year now, with the NASDAQ hitting twelve-year highs. Does this mean that we’re headed for a 2001-style crash?  8x8 CEO Bryan Martin doesn’t…

How to Use Hosted VoIP to Communicate From a Technology Black Hole

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Have you ever been off-site somewhere and really needed to make a business phone call, but didn’t have access to any of your normal communication systems? I’m talking about a real technology black…

Call Center Scalability and Getting the Service You Need When You Need It

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Scalability—a high-falutin’ word for the flexibility to expand or contract service as necessary—is probably one of the best benefits to moving your call center into the cloud. With traditional solutions, the need for…

Big-Company Advanced Call Center Features Come Down to a Small-Company Price

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Cloud-based VoIP has changed the economics of call centers, making available new options and features for many more companies. For what they paid for basic local, long distance and international calling, virtual call…

Companies Use Cloud Call Centers to Show How Virtual They Can Go

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In our ongoing blog series on how the Internet Cloud is making call centers a great new option for small and mid-sized businesses, we mentioned the benefit of uniting a company and even…

Get Ready for the Great Contact Center Metamorphosis

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What’s the first thing you think of when someone says “call center”? A lot of people in a room—maybe offshore, maybe a “boiler-room” operation—lined up in a phone bank, talking into phones or…

Dollars and Sense and the Business Case for Cloud-Based Call Centers

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In our last blog post, we talked about the advantages of having a cloud-based call center, and we mentioned savings. Whether you’re looking to reduce your long-distance charges, lower your maintenance costs, decrease…

5 Reasons Why Your Business Might Need a Call Center in the Cloud

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“But we don’t need a call center yet. We’re too small!” That’s a common reaction lots of business owners have when they think they’re too early in their growth path to need a…

8x8 VoIP Saved My International Business Trip

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From time to time, our customers send us email about how 8x8 hosted VoIP business communications saved them—from wasted time, from losing a deal, or even lost iPhones. These emails are cool for…

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