E-Rate Program Offers Subsidized Phone Service for Schools and Libraries

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Do you know of a K-12 school, library or school district that needs affordable phone service or telecommunications upgrades? Did you know that 8x8 can provide significantly discounted phone, fax and Web conferencing…

8x8 at SoftBank World in Tokyo

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8x8 has invented some pretty innovative and game-changing technologies. Some of these have caught the attention of SoftBank, one of Japan’s leading telecommunications providers and now a real player in the US market…

How to Work Multichannel Magic With Your Call Center

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Are you leaving sales on the table or chasing away customers with less-than-satisfying interactions? Or maybe you’re struggling to track interactions with customers who call, chat/IM and email your company, and expect your…

5 Money-Saving Reasons to Ditch Your PBX for Hosted VoIP

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Sometimes, when you’re running a business, it seems like the least expensive alternative is to make do with what you already have. So when it comes to small business phone systems —premises-based PBXs or traditional…

5 Ways to Improve Your Business Results with Advanced Contact Center Recording

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Do you have a star salesperson or customer support rep? If so, you probably want a bunch more just like him or her. How do you extract the winning ways of your best…

Hosted VoIP Connects Your Lone Rangers with the Home Fort

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If your office feels like the Wild West, with colleagues working onsite and off, then consider the advantages of VoIP (Voice over Internet Protocol) technology in fostering a more collaborative work environment. Hosted VoIP…