Hosted VoIP Handles the New Normal: Doing Business in Abnormal Weather

hosted-voip-new-normal

While politicians argue about what to do about climate change, companies around the world are now learning to cope with predictably unpredictable weather. In the face of record-breaking hurricanes like Sandy and other…

Cloud Call Center Software Untethers Customers

call center software: dandelion

If you’re old enough to remember Blondie’s Keep Me Hanging on the Telephone, you remember an era when the telephone was the only way you could communicate with a company you were doing…

Good Customer Service Is Still the Rule Great Companies Live By

customer satisfaction: glasses on report

Yesterday in this space, we discussed an idea that’s gotten a lot of play in the media lately—the idea that there is no relationship between how well a company does and the level of…

Great Customer Service Is Job #1 for CEOs

Customer satisfaction

Can  it really pay to be one of the most hated companies in America? That’s where the reasoning of a recent Bloomberg Businessweek editorial tries to take us. The author, Eric Chemi, argues that—contrary…

How to Use 8x8 Hosted Call Center Software to Help Callers Reach a Human

contact center software: reaching a person

Have you ever been on a call trying to reach a live agent but ended up getting dumped into voicemail instead? After waiting and patiently pressing buttons to speak to a real carbon-based…

Call Center Software and the Zen of Customer Relationship Maintenance

call-center-software-zendesk

One of the most popular books of the 1970s, Zen and the Art of Motorcycle Maintenance, started with two men on a road trip and explored how mindset and experience affect the pursuit…

Unified Communications Solutions Help Businesses Jump the Pond

Big Ben: 8x8 Solutions London Launch

The distance across The Pond got a little smaller last week, as 8x8 officially launched its suite of cloud-based unified communications and collaboration solutions in the UK and Europe at an event for channel…