Replicon’s Genius: Going Global Fast With Hosted PBXs and Call Center Software

Hosted PBX: Globe

Sometimes, executive genius is about finding ways to achieve what seem like contradicting objectives. That’s why I admire Replicon’s global IT director, Neal Alberda, who was quick to see that a hosted PBX…

Rubicon Project Uses Hosted VoIP to Beat Tough Deadline for Innovation

Hosted VoIP: Promise in skywriting

One of the most critical roles any CEO plays is “Promise-Keeper-in-Chief,” and I take that responsibility very seriously. That’s why it was so great to hear from Tim McQuillen, Chief Knowledge Officer at…

Unified Communications: ‘We have a real sense of being a team now’

Unified communications: group of employees

Unified communications providers don’t just unify technology; they unify people. As Infinisource’s CTO Craig Henne recently told us, something very profound happens when people find it easy to communicate with their coworkers. That’s…

5 IT Visionaries Win 8x8 Cloud Unified Communications Awards at Enterprise Connect

8x8 Red Carpet Reception at Enterprise Connect

Last night at a red-carpet reception at Enterprise Connect 2014 in Orlando, 8x8 recognized five cutting-edge IT innovators for their visionary adoption of cloud-based unified communications in their businesses. We selected the best…

Call Center Software Mashups Transform Contact Center Workforce Management

call-center-software mashup-album cover

What do the Bee Gees, Pink Floyd, John Travolta, Hotels.com and contact center software have in common? In my blog last week, Transform Customer Experiences with Contact Center Mashups, I talked about how cloud…

8×8 Receives Enterprise-Ready Rating from the Skyhigh CloudTrust Program

Unified communiciations: Security seal of approval

Selecting the right cloud services for your business is critical, especially with the breadth of services available today. So having an objective evaluation of a service’s security controls and enterprise-readiness is an essential…

Transform Customer Experiences with Contact Center Mashups

call center software: puzzle pieces

What’s good for the Web is great for the contact center, and cloud-based contact center software is borrowing the idea of the mashup to take customer service to new levels. We take Web…

Internet of Things: From Business Phone Service to Coffee, Security Matters

Internet of Things: business phone service, lock and coffee icons

The Internet of Things has been in the news a lot lately, and not all in a good way. Much of the coverage focuses on the security—or lack thereof—in the myriad of networked…

Cloud Business Phone Service Makes for Faster Changes, Easier Growth

Business phone service: woman juggling icons

For successful businesses, you’d think that switching business phone service providers would seem about as appealing as a root canal. Yet there’s a lot of evidence that enterprises are increasingly switching to cloud-based services,…

Cloud Unified Communications Helps With the Problem Everyone Wants

Unified Communications: chat, phone icons in the clouds

Rapid growth and expansion is the problem everyone thinks they want. But managing it can be a lot tougher than it looks. Collaboration is simple when everyone works just down the hall from…