Don’t Drive Them Away! Call Center Software Makes for Easy Customer Journeys

Call center software: Customer Journey Infographic

Could your call center software be driving away business? If you’re like a lot of businesses, it might be time to walk a mile in your customers’ shoes. Surprisingly few businesses collect enough information…

The Road to HIPAA-compliant Business VoIP and Unified Communications

Business VoIP: road trip with HIPAA guide

For most people, starting a road trip comes with an emotional mix of excitement and anxiety. Excitement about escaping the daily routine, and the thought of all the great new experiences ahead. Anxiety…

5 Questions to Avoid Orphan Tech in the Coming Business VoIP Shakeout

Business VoIP: One chess piece left standing

Independent firm Infonetics Research predicts there’s probably a shakeout coming soon in business VoIP and unified communications. “The market cannot sustain this large number of providers long term, so we will see further…

Infonetics: 8x8 #1 in a Changing Business VoIP Competitive Landscape

8x8 Ranked #1 by Infonetics Research

In a win that could be the first of many upsets in the unified communications arena, 8x8 moved into a “decisive” first place finish in this year’s annual Infonetics Research North American Business…

Contact Center Software Mashup Helps Coach the Rest of Us

call center software: coach on soccer field

Coaching top executives is all the rage these days, and is increasingly endorsed—and paid for—by companies hoping to get the most out of their top brass. For example, Bob Nardelli, former CEO of…

Leaving Weak Business Phone Service for Real Unified Communications

Unified communications: businessman running

Most organizations hate changing their infrastructure, especially their business phone service. Many IT and business managers would rather gnaw off their own arm than mess with something already in place. They rarely envision…

Does Your Call Center Software Show You These Critical Metrics EVERYWHERE?

call center metrics: man with tablet

You can’t manage what you don’t know. And for companies who want to boost their image and sales with a reputation for great customer service, knowing and managing the real-time metrics of contact…