Never Miss a Call—Anywhere—With One-Number Access

One-Number-Business (1)

Business happens in real-time, so you can’t always predict what’s coming next. But you can make sure you never miss a call, no matter where you roam. With 8x8’s One Number Access feature,…

Could HIPAA Make Criminals Out of People You Know?

HIPAA handcuffs

Nobody wants to be right at the expense of companies that are trying to improve people’s health. But this summer, lots of companies that persistently deal with Personal Health Information (PHI) have been…

Feds Send Educators Back to School to Get New E-Rate Funds

E-Rate phone service for schools

The Federal government handed educators a big pink “While You Were Out” memo in late July, with FCC authorization for additional money for schools to improve their communications and infrastructure.  The new rules…

Turn Your Contact Center or Phone System into an Unfair Advantage

Call Center Advantage: 4 aces

This May, 8x8 announced that it had achieved “Built For NetSuite” status. Virtual Contact Center was the first call center software to gain this validation, and Virtual Office was the first telephony service…

Wrong Way, Watson! Breathe Soul into the New Customer Experience

Customer Service via Supercomputer

We’ve all heard, “Talk to the hand.” Now, financial services provider USAA has announced a pilot program whereby returning veterans seeking to make the transition to civilian society—and about 155,000 do each year—will…

Is This Old Phone Myth Holding Your Business Back?

VoIP voice quality myths

Adam Savage, Jamie Hyneman and their crew have busted a lot of silly ideas on Mythbusters, but they’ve never taken on the old VoIP sound quality myth. That might be one reason that…