Do You Have What It Takes to Make Customer Satisfaction Everybody’s Job?

Customer satisfaction is everybody's job

For years, managers tried to get their employees to take service seriously with the old saying, “Customer Service is Everybody’s Job.” It was a good aim, and it worked pretty well for small companies….

We Won What? 8x8 Earns Frost & Sullivan Customer Value Leadership Award

8x8 Hosted VoIP and Unified Communications award

What does Frost & Sullivan’s Customer Value Leadership Award mean? I was curious when I learned that 8x8 would receive it this year. 8x8 has earned many Frost & Sullivan awards over the years—for…

Stemming Plagues Might Test Communications Providers’ Speed and Compliance

HIPAA applies to contact centers

If HIPAA were a teenager, the eighteen-year-old would be allowed to vote and sign contracts. That’s why it’s tough to understand why so many businesses and government agencies are still failing to implement…

Want to Lasso Customer Loyalty? Quit Siloing Customer Contact in Support

Customer loyalty lasso

Cruise through the pages of any business magazine, and you’ll wish you had a dollar for every senior executive who says that “customer loyalty and customer service are our top priorities.” And around…

Are You Sending YOUR Repeat Business to Your Competitors?

Direct connect with Virtual Contact Center increases customer loyalty

If you’re in finance, insurance, medicine, law—or any other service industry where people care about exactly whom they work with—you might be losing customers whenever a popular person in your organization leaves. Or,…

What 8x8’s Virtual Contact Center Ventana Leadership Award Means to You

Award for 8x8 Virtual Contact Center

In a nod to a customer-service revolution underway, Ventana Research has presented a coveted 2014 Business Technology Leadership Award to 8x8 Virtual Contact Center and one of its most innovative customers, a multi-location human resources…