The Best of 2014—Our Readers Decide

2014-year-in-review

Happy Holidays to all of our readers! We wish you a wonderful, successful 2015. We also know that business people are a busy lot, so we’ve collected the most popular posts of 2014 from…

Want to Protect Privacy and Project Professionalism? Try a VoIP Phone System

VoIP privacy and professionalism

One of the coolest things about VoIP is that your location becomes strictly your business. Imagine taking work calls that you’ve forwarded to your cell phone—but callers only see the work number and workplace identity. Picture…

Cloud Contact Centers Make for Happy Holiday Workers and Customers

xmas contact center

‘Tis the season for customer service and telesales departments to go into overdrive, answering questions, handling returns and even booking new business. Those that prepared earlier in the year—upgrading their phone systems and…

Schools: E-Rate Forms and Deadlines Are Changing—Don’t Miss Out!

E-Rate deadlines are approaching

As schools everywhere start breaking for winter recess, educational officials know grades will soon be due. But far fewer realize that the clock is ticking on turning in their E-Rate application forms, and…

Use VoIP to Be There for Your Customers and Teams—Even Half a World Away

VoIP keeps you connected

If winter is getting to you, remember that you can get away from it all—without dropping the ball back home. With Voice over Internet Protocol (VoIP) communications, your calls can seek you out around…

Ask the Pros How to Cope When Bad Weather Strikes

snowstorms make driving in to work hard

When disaster strikes and outages happen, how do the pros keep businesses going? Just ask the people whose job it is to MAKE it happen, no matter WHAT happens. They’ll all tell you…