Ultra-Cool Cloud Analytics Tricks Your Old PBX Just Can’t Do

Communications analytics

Pity the poor PBX. It’s already the Winnie-the-Pooh of communications these days—“of very little brain.” For example, its inability to quickly route calls to auto attendants, laptops, smartphones and tablets makes it look…

McDonald’s Franchise Expands—With ‘Invisible’ 8x8 Phone Service

McDonald's franchisee selects 8x8 cloud phone system

It would be hard to find an environment that’s tougher on phone systems than a restaurant like McDonald’s. In the kitchen area, lots of busy, hurried people are focused like a laser beam on…

The Cloud Can Give You a Big Data Edge—without Big Iron

Gain real insights with analytics

“Everyone’s doing it, but no one knows why,” Gartner analysts once said of Big Data analytics. Many large companies with Big Iron mainframes are using such sophisticated software to mine data such as…

Clearing Up Omni-Confusion about Omni-Channel

omni-channel-blog

What, precisely, is ‘omni-channel’ supposed to mean? It kind of sounds like something out of a late-night Creature Feature, but suddenly, you can hardly avoid the term if your job involves customer service…

After Disaster: How to Say ‘Never Again’ to Downed Communications

building-flood

Digging out after a major disaster like a storm or a flood is never easy. But these days, many businesses have already survived more than one “historic weather event”—and they’re getting serious about…