Use the Cloud to Ride Out the Storm and Get a Rainbow of New Possibilities

Cloud Communications for iCruise.com

It’s rare in the IT world that things turn out much better than you’d hoped—usually Murphy’s Laws govern the world of the CIO—and everyone else who has to keep technology running smoothly. That’s…

Success Checklist: 7 Steps to Better Customer Experiences

Aberdeen Customer Experience Checklist

Aberdeen Group says that most “best-in-class” contact centers—those in the top 20 percent in customer satisfaction metrics—are either using cloud-based infrastructure, or contemplating a switch to the cloud. But before you make the…

4 Ways to Boost ROI and Avoid Groundhog-Day Communications Spending

Cloud communications ROI

Repetition can be a boon or a burden to business, depending on what you’re repeating and why. There’s the good kind of repetition, which is repeating processes that drive revenue or serve customers…

How Cloud Contact Centers Maximize Customer Delight

aberdeen-blog

Small and mid-sized contact centers face challenges in delighting their customers, the Aberdeen Group points out in recent research. But, says the respected research firm, putting contact centers in the cloud helps firms…