Disaster Reliability—What Old PBXs and Phone Systems Can’t Give You

Disaster Reliability

Tropical storms and hurricanes in the Atlantic. Wildfires setting destruction records in the Western US. Tsunamis in the Pacific. Responding to these disasters—and trying to do business in the aftermath—usually overwhelms local phone…

The Death of Omni-channel and Birth of Any Media

The death of omni-channel

Part I – Blog Series Customers really do see many different interactions with your company across many disparate channels as a single conversation with a single entity—regardless of how many departments or organizations…

Stay One Step Ahead of Your Customers with Proactive Chat

Proactive chat for contact centers

Ever get frustrated trying to navigate through a website or looking for online support? Wanted help finding the right web page without having to call in and wait on hold for support? That…

Office 365 + Skype4B: Ready to Sit at the Adult Table?

Office365 + Skype4B

By now, analysts and industry pundits have weighed in and had time to review Microsoft’s latest (albeit limited) deets on adding enterprise voice to Office 365 with Skype for Business (formerly Lync). It’s…

Re-Thinking Enterprise Cloud Communications

Re-thinking Cloud Communications

The time is now and 2015 is the year enterprises need to start shifting their on-premises unified communications and VoIP solutions to the cloud or risk falling behind. On-premises PBX systems have been…

E Pluribus Unum: Out of Many, One Company

One unified communications system for everyone

To take a lesson from early American history, one thing is clear: It can be challenging to meet individual needs and bring everyone together to channel their collective power.  One of the hardest things…