ICMI: Customer Service is Tough and Getting Tougher

Infographic: Improve Your Customer Service Experience

If you think it’s getting harder to impress customers with your customer service efforts, you’re not imagining it. It really is getting harder. That’s the conclusion of this infographic by the International Customer Management…

Can Your People Learn Better If They Have More Fun?

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You’re trudging off to what you expect will be a boring training, mind-numbing meeting or stupefying staff event. You’re late. You expect the obligatory PowerPoint presentation, the kind that turned the word “multitasking”…

Dreamforce:  Network with Tech Innovators, Hear Confessions and Make History

8x8 at Dreamforce 2015

You don’t often get a chance to be part of something historic. But if you’re going to Salesforce’s Dreamforce technology conference in San Francisco September 15-18, you’ll definitely be part of a show…

CIO Straight Talk: When Wimpy Communications Systems Hold You Back

Communications Systems

Companies that want to expand in a big way are finding that one of the biggest threats to growth sometimes lurks in their closets and on phone lines. Enterprises are increasingly finding that…