4 Ways Enterprise Cloud Communications Help Hot-Deskers

Hot Desking

Hot desking—sharing office space and business phones—is, well, a hot trend these days. By 2020, employers are expected to provide just six desks to every ten workers in Singapore, the Netherlands, the USA and the UK. But…

Fitbit Complies with HIPAA—Does Your Business? 7 Questions to Ask

Fitbit get HIPAA compliant

Fitbit’s recent news that it has achieved compliance with HIPAA—which protects patients’ health data—shines a light on the importance of HIPAA medical privacy concerns to an ever-widening circle of businesses. Still, many firms…

Changing the Channel

8x8 Channel

After ten years of building and running the Cloud Program at Insight, I recently decided to make a life change. For my next adventure, I wanted to find a new productive intersection of…

4 Call Center Compliance Problems—and How to Fix Them

Contact Center Compliance

Is our call center compliant? That’s a question that I get asked a lot, since I’m the Chief Information Security Officer for 8x8, which provides enterprise cloud contact center solutions. And the sad…

Can Your Mobile Strategy Compete Without the Cloud?

Mobile Cloud Communications

Mobile technology, in its many forms—the Internet, smartphones, ubiquitous broadband networks, airplanes, high-speed rail systems, etc.—is helping businesses expand their market reach and accelerate their rate of growth. You don’t have to live…

3 Tips to Keep Customer Journeys from Going Off the Rails

max blog art latest

When it comes to customer journeys, is your company inadvertently driving your customers to desperate measures, like going to GetHuman.com? Maybe. The way customers experience products and services is changing, and companies that…