Death of Omni-Channel

Omni-channel is dead

Part 2–Blog Series In my last blog, I explored the challenges of omni-channel and how it creates such a complex, convoluted picture of customer interactions—so much so that it distracts us from really…

Partly Cloudy or Clear…Are you Ready to Transform Your Business?

Transform your channel business

Is now the right time for you to transform your channel business? Are you ready to sell and support cloud solutions and finally become a Cloud Solutions Provider? Perhaps it’s time to re-assess…

Does Your Communications Solution Need an Upgrade or Do-Over?

Communications Upgrade

Back in the day, most business people wanted to increase sales by delivering faster answers and being available for customers through any media channel, at any time. The goal? Generating more deals and…

Is Your Contact Center Solution Engineered to Go Global? Why it Matters

Global contact center

There are way too many things out there that are a lot harder than they look—like backflips,  juggling, and providing exceptional global customer service. Especially if you’re already providing good service from one…