Enterprise-Grade: Marketing Fluff or Deal Winner?

Enterprise-grade communications

Let’s talk about what it means to be enterprise-grade. Is it a massive feat or simply a marketing phrase that tech companies slap on to show that a solution is fit for business?…

Welcome to the New Analytics-Driven World

Business analytics

I have always been a highly organized person who would track every single expense in each category so that at the end of the month I could get a final analysis of all…

Death of Omni-Channel—Don’t Forget Voice

Voice is an important support channel

Part 3—Blog Series By now, you have undoubtedly noted that I am passionate about properly serving customers via the channel of their choice. (Check out my first and second blog in this series.) And that…