History Repeats Itself… Again

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Traditionally, March is conference season – it’s been our industry’s own version of ‘March Madness.’ While it can often be a busy time of year, this year was unusually “eventful” with key industry…

Revealed!  Top Customer Pain Points for Video Conferencing & Call Center

Enterprise Connect Survey Infographic

Last week, while we were at the Enterprise Connect show in Orlando, we surveyed almost 200 attendees to uncover what they find most frustrating about video conferencing and call center experiences. Announced today…

Going Global with Cloud Communications

Global cloud communicatons

The term “globalization” used to be relevant to only the world’s largest businesses. Even 8-10 years ago, most American small and medium-sized businesses (SMBs) were not thinking about competing in markets outside the…

Re-defining the Meeting Experience

Virtual Office Meetings

Back in the day, most people you worked with sat in the same office as you; perhaps even on the same floor. It was easy to pop over to a co-worker’s desk for…

Keeping It Simple in the Contact Center

Keeping it simple in the contact center

I’ve spent most of my career selling complex technologies to very large enterprises to solve big, meaty problems. I can wax philosophical on Customer Effort Scores, the challenges of getting data out of…

The Business Communications Revolution

The business communications revolution

Cloud-based, mobile-first, cost efficient  The Unified Communications as a Service (UCaaS) market is headed for big growth as more companies’ transition to the cloud and the revolution in business communications builds steam. In…