It’s All About the Agent

biggest-worry-blog

I’m at Call Center Week in Las Vegas this week and it got me reminiscing about my experiences last year.  No, not the local shows I saw or the side trips to different…

Q&A with Jeff Romano, SVP Global Services & Support at 8x8

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By now you’ve probably heard the news that Jeff Romano has joined 8x8 as our Senior Vice President of Global Services & Support. As Jeff approached his 30-day mark with the company, I…

No one on the other end of the line? New customers could be left out in the cold

UK Customer Survey

Everyone wants engaged customers. Whether that means having them visit your website, convincing them to call a sales rep or even visit a high street store. But how would you feel if you…

8x8’s Brand Promise

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Updating a corporate brand identity or logo is serious business and requires thoughtfulness at multiple levels. After all, a logo is a small but critically important element of a company’s brand identity that…