Why I joined 8x8… The Future of Enterprise Communications

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Know that feeling you get when you need to call a customer service line? The thought of sitting on hold or wading through phone prompts is just too much. Or what about the…

Turn Data into Actionable Intelligence

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Note: 8x8 EasyContactNow is currently available in Europe. Find more information here. With a sophisticated analytics engine, contact centre managers and supervisors can turn data into knowledge. But without clear reports, it’s difficult…

8x8 Podcast: Talking Customer Experience & Contact Center Trends with Nancy Jamison, Frost & Sullivan

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Subscribe to the 8x8 Podcast on iTunes. Recently, I chatted with Nancy Jamison, Principal Analyst at Frost & Sullivan about customer experience and contact center trends. We discussed the move to cloud, millennials…