Become a Superhero with 8x8 Virtual Office

8x8 Virtual Office Superhero

Did you know that 8x8 Virtual Office makes it easy to switch calls between devices? We call this “flipping a call,” and nothing could be simpler or faster. This trick is handy when…

Will Bots Replace Humans in the Contact Centre?

shutterstock_536837899 featured

If you believe the hype, contact centre and customer service employees may soon be out of work. According to the BBC in the UK, occupations in the contact centre industry are among those…

Ringing in the New Year with the NASDAQ Opening Bell

Viks shot from nasdaq2

I joined 8x8 in September 2013 in part because I recognized 8x8’s unique opportunity to capture a greater share of the fast-growing cloud communications market.  It was also due to my prior experience…

Crossing the Financial Cloud Chasm

Leaping the Chasm

The Channel’s Financial Guide to Cloud Computing is a multi-part series discussing the financial impact of cloud computing within the channel. Topics include the economic impact of cloud computing, changing the portfolio and…