Lisa Stapleton

Lisa Stapleton

Lisa Stapleton is a marketing manager at 8x8. She holds an MBA from Santa Clara University, an MA in journalism from the University of Missouri-Columbia, and a bachelor's degree in applied math and physics from UC Berkeley.

Articles by: Lisa Stapleton

Disaster Reliability—What Old PBXs and Phone Systems Can’t Give You

Disaster Reliability

Tropical storms and hurricanes in the Atlantic. Wildfires setting destruction records in the Western US. Tsunamis in the Pacific. Responding to these disasters—and trying to do business in the aftermath—usually overwhelms local phone…

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E Pluribus Unum: Out of Many, One Company

One unified communications system for everyone

To take a lesson from early American history, one thing is clear: It can be challenging to meet individual needs and bring everyone together to channel their collective power.  One of the hardest things…

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Bad Meetings Go Back Further than You Think: 4 Tips to Improve Them

Bad meetings go way back

The longer I work in Silicon Valley—home of what seems like constant change at a blinding pace—the more I realize how little things have changed. Take, for example, bad meetings. Ancient documents like…

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Infonetics on the #1 Communications Feature Businesses Want

Infonetics #1

What’s the #1 feature that businesses want in their cloud communications systems—which include phones, videoconferencing and contact center solutions? What’s most important is not more bells and whistles, not the lowest price, but…

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Fast Talking for Fast-Trackers and Entrepreneurs: A Primer

Impromptu speaking is the hardest type of business communications.

What’s the one thing people fear even more than public speaking? Before the answer, a little background: A commonly cited statistic holds that when surveyed, more people say they fear public speaking than…

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Is Your Company in Call Center Denial?

cloud contact centers ease caller and agent frustration

Are you in denial about running a call center? Lots of companies are. They don’t think that the heavy incoming customer calls they take really constitute a “real” call center or—if email, web…

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Moving Daze: Cloud Communications Can Make the Phone Part Easy

Moving Communications to the Cloud

“One move equals two fires” was a favorite saying of the CEO of a company I used to work for. He used to get knowing laughs every time he said it—even though he…

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New Year’s Resolution 2015: Never Worry About Missed Calls Again

No missed calls with VoIP

One of the most difficult things for conscientious, ambitious people to do regularly is to schedule time off, take it, and enjoy it. If you recently worried about getting important calls or missing…

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The Best of 2014—Our Readers Decide

2014-year-in-review

Happy Holidays to all of our readers! We wish you a wonderful, successful 2015. We also know that business people are a busy lot, so we’ve collected the most popular posts of 2014 from…

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Want to Protect Privacy and Project Professionalism? Try a VoIP Phone System

VoIP privacy and professionalism

One of the coolest things about VoIP is that your location becomes strictly your business. Imagine taking work calls that you’ve forwarded to your cell phone—but callers only see the work number and workplace identity. Picture…

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