Mike Reinhart

Mike Reinhart

Mike is a Sr. Product Marketing Manager at 8x8. Mike is excited to share his experience and information on cloud solutions that help businesses turn customer interactions into new and sustained revenue.

Articles by: Mike Reinhart

​5 Ways the Cloud Accelerates Your Phone System


Does the thought of moving tons of phone-system PBX hardware make you want to change careers? Do you feel like you’ve met everybody in your phone provider’s customer service department? Or is your…

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Ultra-Cool Cloud Analytics Tricks Your Old PBX Just Can’t Do

Communications analytics

Pity the poor PBX. It’s already the Winnie-the-Pooh of communications these days—“of very little brain.” For example, its inability to quickly route calls to auto attendants, laptops, smartphones and tablets makes it look…

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The Cloud Can Give You a Big Data Edge—without Big Iron

Gain real insights with analytics

“Everyone’s doing it, but no one knows why,” Gartner analysts once said of Big Data analytics. Many large companies with Big Iron mainframes are using such sophisticated software to mine data such as…

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Want Help Managing Rapidly Changing IT Trends? See you at Gartner Symposium/ITxpo


Now more than ever, IT leaders are scrambling to stay current on technology trends, security, and compliance conformance. They’re also challenged with implementing and exploiting the latest, most complex technology, while simplifying  its…

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Leaving Weak Business Phone Service for Real Unified Communications

Unified communications: businessman running

Most organizations hate changing their infrastructure, especially their business phone service. Many IT and business managers would rather gnaw off their own arm than mess with something already in place. They rarely envision…

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5 Ways VoIP Business Phone Service Simplifies Office Moves

Business Phone Service: Man with moving boxes

“VoIP has changed my life—seriously!” says Dave Spetrino of Plantation Building Corp. in Wilmington, North Carolina. “When we moved offices, the idea of having to ‘start over’ with a new business phone service…

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Double Your Holiday Power with a Virtual Contact Center and CRM

Handle Seasonal Demand with a Virtual Contact Center

Is your SMB close to making the transition from “S” to “M”? If the holidays are about to turn your business from small to mid-sized, don’t wait for increased seasonal demand to max…

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8x8 Shows Off Hosted Call Center Software at ICMI Call Center Demo & Conference

8x8 demos call center software at the ICMI Call Center Demo & Conference

Hi from 8x8 at the International Customer Management Institute (ICMI) show in Atlanta! We’re here today at the 8x8 booth, demoing the latest features of 8x8 Virtual Contact Center,  our cloud-based call center software…

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How to Work Multichannel Magic With Your Call Center


Are you leaving sales on the table or chasing away customers with less-than-satisfying interactions? Or maybe you’re struggling to track interactions with customers who call, chat/IM and email your company, and expect your…

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