Nalini Anathamurthy

Nalini Anathamurthy

Nalini Ananthamurthy is a technical writer at 8x8. She is an expert on 8x8 Virtual Contact Center and its full range of features.

Articles by: Nalini Anathamurthy

Does Your Call Center Software Show You These Critical Metrics EVERYWHERE?

call center metrics: man with tablet

You can’t manage what you don’t know. And for companies who want to boost their image and sales with a reputation for great customer service, knowing and managing the real-time metrics of contact…

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How to Use 8x8 Hosted Call Center Software to Help Callers Reach a Human

contact center software: reaching a person

Have you ever been on a call trying to reach a live agent but ended up getting dumped into voicemail instead? After waiting and patiently pressing buttons to speak to a real carbon-based…

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Flip Calls from Desk Phone to Smartphone with 8x8 Business Phone Service

business phone service: call flip

You’re on a call on your 8x8 desk phone with an important prospect, but you need to leave NOW to get to a can’t-miss in-person meeting across town. If it were on your…

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Virtual Contact Center Embeds Images in Chat for a Great Customer Experience

Embed images in chat with 8x8 Virtual Call Center

A picture is worth a thousand words, and in a call center, saves a lot of time, too. Consider real estate agents who handle inquiries from prospective home buyers. Providing timely information is…

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Virtual Contact Center Shortcuts Can Improve Agent Productivity


Virtual Contact Center Feature Tip: Improve Contact Center Agents’ Productivity with Shortcuts In a contact center environment, agents are constantly monitored for their efficiency in processing calls. When it comes to achieving good…

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8x8 Tip for Virtual Contact Center: Set Agent Status to Busy


Virtual Contact Center Feature Tip: Set Status to Busy Imagine your agents receiving incoming calls while they are busy handling an outbound call, simply because they forgot to change their status. This is…

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How to Create the Best Call-Back Experience for Your Virtual Call Center by 8x8


Virtual Call Center Feature Tip: Call-backs No one likes to jump through hoops to return a phone call. It can be frustrating and time-consuming to wade through a series of IVR menus or…

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