Steve Miyasato is the Director of Support Services at 8x8. Steve is experienced in all aspects of call center operations from workforce management to quality, training and driving customer sat results.
Articles by: Steve Miyasato
August 16, 2013, by Steve Miyasato
Do you feel like your inbound call center should have a revolving door? Are you constantly hiring and training new reps? What can you do to stop your personnel department from looking like…Read more >