Will Bots Replace Humans in the Contact Centre?

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If you believe the hype, contact centre and customer service employees may soon be out of work. According to the BBC in the UK, occupations in the contact centre industry are among those…

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Ringing in the New Year with the NASDAQ Opening Bell

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I joined 8x8 in September 2013 in part because I recognized 8x8’s unique opportunity to capture a greater share of the fast-growing cloud communications market.  It was also due to my prior experience…

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Crossing the Financial Cloud Chasm

Leaping the Chasm

The Channel’s Financial Guide to Cloud Computing is a multi-part series discussing the financial impact of cloud computing within the channel. Topics include the economic impact of cloud computing, changing the portfolio and…

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Multiply the Possibilities: Five Top 8x8 Blog Posts for 2016


Season’s Greetings!  The year is coming to an end, and we wanted to remind you of the top 8x8 blog posts of 2016. #1) The Five-Timers Club: 8x8 Named a Leader in UCaaS…

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Don’t Give Up an Arm and a Leg to Collaborate!


“As a collaborative leader, you support people in their work —you remove roadblocks and help them win”  Kenneth H. Blanchard, Best-Selling Author Through video conferencing people come together, giving the appearance of being present…

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8x8 Podcast: Future of Work… With Jacob Morgan


Hot off the press, today we released a new Future of Work study that highlights how Generation Z, which will enter the workforce in earnest in 2017 will change the workplace, especially as…

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Who You Gonna Call? 8x8 Academy!


Have you ever grumbled about adapting to a new software update that changed the way you worked? You’re not alone. Weathering change is a challenge–no matter how much a new design might make…

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Global Channel Partner Perspectives on the Move to Cloud


Earlier this month, we announced the next generation of our international channel program, Channel 2.0, which enables 8x8 partners to accelerate growth by taking full advantage of the industry shift from product-based, on-premises…

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Why I joined 8x8… The Future of Enterprise Communications


Know that feeling you get when you need to call a customer service line? The thought of sitting on hold or wading through phone prompts is just too much. Or what about the…

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Turn Data into Actionable Intelligence


Note: 8x8 EasyContactNow is currently available in Europe. Find more information here. With a sophisticated analytics engine, contact centre managers and supervisors can turn data into knowledge. But without clear reports, it’s difficult…

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