Build Great Customer Experiences in the Cloud

Constructing Effective Customer Experiences

Companies the world over are turning to the cloud to create better customer experiences, and Aberdeen Group says it’s paying off.  Moving customer contact to the cloud results in higher revenues and improved…

Transform Customer Experiences with Contact Center Mashups

call center software: puzzle pieces

What’s good for the Web is great for the contact center, and cloud-based contact center software is borrowing the idea of the mashup to take customer service to new levels. We take Web…