The Hybrid Effect in Cloud Communications

Max Hybrid Image for blog

Over the last couple of years, we’ve been hearing more about hybrid cloud computing and communications as companies consider cloud as a strategic business initiative. In March at Enterprise Connect, it was certainly…

Changing the Channel

8x8 Channel

After ten years of building and running the Cloud Program at Insight, I recently decided to make a life change. For my next adventure, I wanted to find a new productive intersection of…

Can Your Mobile Strategy Compete Without the Cloud?

Mobile Cloud Communications

Mobile technology, in its many forms—the Internet, smartphones, ubiquitous broadband networks, airplanes, high-speed rail systems, etc.—is helping businesses expand their market reach and accelerate their rate of growth. You don’t have to live…

Can Your People Learn Better If They Have More Fun?

denise-martin-300x240-4

You’re trudging off to what you expect will be a boring training, mind-numbing meeting or stupefying staff event. You’re late. You expect the obligatory PowerPoint presentation, the kind that turned the word “multitasking”…

Disaster Reliability—What Old PBXs and Phone Systems Can’t Give You

Disaster Reliability

Tropical storms and hurricanes in the Atlantic. Wildfires setting destruction records in the Western US. Tsunamis in the Pacific. Responding to these disasters—and trying to do business in the aftermath—usually overwhelms local phone…

Stay One Step Ahead of Your Customers with Proactive Chat

Proactive chat for contact centers

Ever get frustrated trying to navigate through a website or looking for online support? Wanted help finding the right web page without having to call in and wait on hold for support? That…

Re-Thinking Enterprise Cloud Communications

Re-thinking Cloud Communications

The time is now and 2015 is the year enterprises need to start shifting their on-premises unified communications and VoIP solutions to the cloud or risk falling behind. On-premises PBX systems have been…

E Pluribus Unum: Out of Many, One Company

One unified communications system for everyone

To take a lesson from early American history, one thing is clear: It can be challenging to meet individual needs and bring everyone together to channel their collective power.  One of the hardest things…

​5 Ways the Cloud Accelerates Your Phone System

fast-delivery-300w

Does the thought of moving tons of phone-system PBX hardware make you want to change careers? Do you feel like you’ve met everybody in your phone provider’s customer service department? Or is your…

Bad Meetings Go Back Further than You Think: 4 Tips to Improve Them

Bad meetings go way back

The longer I work in Silicon Valley—home of what seems like constant change at a blinding pace—the more I realize how little things have changed. Take, for example, bad meetings. Ancient documents like…

Next Page »