Rolling Out the Red Carpet for Customers

Red Carpet for Auto Europe

Today, we announced that Auto Europe is implementing a new cloud communications system from 8x8 that includes 600 Virtual Office seats and more than 300 Virtual Contact Center licenses. It’s a great story…

The Death of Omni-channel and Birth of Any Media

The death of omni-channel

Part I – Blog Series Customers really do see many different interactions with your company across many disparate channels as a single conversation with a single entity—regardless of how many departments or organizations…

Re-Thinking Enterprise Cloud Communications

Re-thinking Cloud Communications

The time is now and 2015 is the year enterprises need to start shifting their on-premises unified communications and VoIP solutions to the cloud or risk falling behind. On-premises PBX systems have been…

Want to Lasso Customer Loyalty? Quit Siloing Customer Contact in Support

Customer loyalty lasso

Cruise through the pages of any business magazine, and you’ll wish you had a dollar for every senior executive who says that “customer loyalty and customer service are our top priorities.” And around…

What 8x8’s Virtual Contact Center Ventana Leadership Award Means to You

Award for 8x8 Virtual Contact Center

In a nod to a customer-service revolution underway, Ventana Research has presented a coveted 2014 Business Technology Leadership Award to 8x8 Virtual Contact Center and one of its most innovative customers, a multi-location human resources…

Customers Arm Themselves with Recordings Against Comcast Guy Army

Use call recording to keep companies honest

As Stephen L. Carter puts it, the Comcast Guy recording kerfuffle just gets weirder and more painful with every update. Now there are at least THREE outrageous Comcast customer service recordings out there…

Turn Your Contact Center or Phone System into an Unfair Advantage

Call Center Advantage: 4 aces

This May, 8x8 announced that it had achieved “Built For NetSuite” status. Virtual Contact Center was the first call center software to gain this validation, and Virtual Office was the first telephony service…

Wrong Way, Watson! Breathe Soul into the New Customer Experience

Customer Service via Supercomputer

We’ve all heard, “Talk to the hand.” Now, financial services provider USAA has announced a pilot program whereby returning veterans seeking to make the transition to civilian society—and about 155,000 do each year—will…

Don’t Want to Be the Comcast Guy’s Manager? This Technology Can Help

Contact Center Supervisor

Can you hear it? Across the world, the sound of  millions of customer service managers slapping their foreheads has now grown into a Niagara Falls roar over this now-infamous recording of horrific customer…

Don’t Drive Them Away! Call Center Software Makes for Easy Customer Journeys

Call center software: Customer Journey Infographic

Could your call center software be driving away business? If you’re like a lot of businesses, it might be time to walk a mile in your customers’ shoes. Surprisingly few businesses collect enough information…